Supply Chain Essay Example | Topics and Well Written Essays - 1000 words

Supply Chain - Essay Example that determines the efficiency of the overall business to a great extent and its effectiveness reflects and ensures the effectiveness of other front end business processes. For example, when an efficient supply chain enables the timely and cost effective procurement of the services, the possibility of providing goods or services to the customers increases many folds. The travel agency business is no exception in this regards. This paper intends to explore the supply chain under ‘brick and mortar system ’and compare the changes that has been brought due to the interventions of technology on the supply chain. Before moving further few terms need to be explained. Brick and Mortar means manual way of working. Click and mortar means combination of manual and automated working; whereas, click only means totally automated working. The business of travel agency in older times, when the brick and mortar system was in operations, was mainly manual and the service they used to provide was to arrange for the flights, booking of the hotels and to arrange any other service required by the customers during the travelling. Let us explore the supply chain for the travel agency under brick and mortar system. Under manual system, the participants of the supply chain were, the travel agent, the hotel administration, the airline ticking staff and other salesman for relevant services, for example, if the customer is being provided with the car rentals, then the car rental vendor will also be the participant of the supply chain. The process of supply chain was very simple yet bearing a lot of demerits. The process was like, the travel agent used to have the agreements with different vendors and on receiving orders, they used to go to those vendors, book their service and get the tickets/ receipts etc. Though it was very simple supply chain, yet it bore many discrepancies, for example, suppose that a travel agent books the ticket for a particular destination for his journey but